AUTONET TV

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at AutoSurgeonInc. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at AutoSurgeonInc as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at AutoSurgeonInc, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

AutoSurgeonInc
1820 E Kalamazoo St
Lansing, Michigan 48912
517-374-8940

When Metal Meets Metal (Wheel Bearings)

What part of your vehicle has little metal balls inside that are lubricated and allow you to cruise on down the road?  They are wheel bearings, and automotive designers might argue they are human beings' second greatest invention of all time (the first is, of course, the wheel!).

You have a wheel bearing at each wheel.  They allow your wheels to turn freely, minimizing friction that would ordinarily slow you down when metal meets metal.  When one of your wheel bearings starts to go bad, it lets you know. A wheel bearing does its work quietly when it's in good health but starts getting noisy when it isn't.  People describe the noise differently.  Sometimes it sounds like road noise, a pulsating, rhythmic, sound.  That pulse speeds up when your vehicle speeds up. 

Here's what's happening when you hear that sound.  As mentioned, the bearing has these little metal balls inside a ring.  They have a lubricant inside to reduce friction between the balls; modern wheel bearings are sealed and they're intended to do their job without any maintenance. 

Wheel bearings take a beating; you hit some rough potholes or go over some uneven railroad tracks. Sometimes water can get into a bearing and reduce the ability of the lubricant to do its job.  Time starts to take its toll, too. When the lubricant isn't reducing friction like it should, the bearing can heat up. One of those little balls can start shedding pieces of metal and soon those shards start grinding up the other balls.  Friction takes over and soon your wheel isn't turning smoothly. That's what's causing the sound.  If a wheel bearing is not fixed, it could eventually seize up completely, and you can be stranded.

It's a lot easier if you heed the early warning signals, that pulsating noise.  Now, sometimes a similar noise can be caused by a bad tire, but in either case, it's important to have it checked out. Our AutoSurgeonInc technicians will be able to tell you fairly quickly what the problem is and offer a solution.

Wheel bearings generally don't fail often and usually last from 85,000-100,000 miles/140,000km to 160,000km. But consider them a long-term maintenance item that, once fixed, will keep you heading smoothly to the next destination.

AutoSurgeonInc
1820 E Kalamazoo St
Lansing, Michigan 48912
517-374-8940